Refund Policy
Returns
We accept returns that meet the following:
- Returned within 21 days of receiving your order
- Unused and unopened
- In original packaging and in the condition you received it
- Contact us at hello@zonedclub.com before returning
For hygiene and safety reasons, we cannot accept returns where the packaging has been opened, crushed, torn, or damaged.
Damaged, faulty, or incorrect items
If you receive the incorrect item or it arrives damaged or faulty, contact us within 7 days of delivery with your order number and photos, and we will organise a replacement or refund.
Refunds and shipping
Any refund amount will be less the shipping charge. Return shipping is to be paid by the customer, unless your masks are damaged, faulty, or incorrect.
Zoned Club is not responsible for items lost or damaged in transit when being returned. We recommend using a tracked or registered postage method. Items sent back to us without first requesting a return will not be accepted.
Contact
Email hello@zonedclub.com any return questions.